One call. Specialists are on it.
Ransomware, compromised accounts, suspicious activity — once damage is done, every hour counts. With an emergency agreement you can be certain we take on the job when you call — around the clock, all year.
CALL NOW +45 61 100 911
You are welcome to call anyway. We help if we can — but without an agreement we cannot promise we will have the capacity to take on the job when an incident hits. That certainty comes with an emergency agreement, put in place while things are calm. Ask about an emergency agreement →
How it works
Call — we answer
For clients with an emergency agreement the line is staffed around the clock. Describe the situation briefly — we will ask the right questions.
Containment first
We immediately help limit the damage: isolate, cut off access, preserve evidence.
Investigation & recovery
We map the scope, secure the environment and get you safely back in operation — documented all the way.
While you wait for us
- Do not power off compromised machines — isolate them from the network instead
- Do not reset passwords in a panic before the attacker’s access paths are mapped
- Preserve logs and evidence — delete nothing
- Note times and observations as you go
Frequently asked questions
How fast can you respond?
For clients with an agreement the line answers around the clock, and we typically get started immediately — containment and advice begin on the first call. On-site presence is agreed as needed.
Do you help even if we don’t have an emergency agreement?
You are welcome to call. We help if we have capacity — but without an agreement we cannot guarantee that we have the capacity to take on the job. With an emergency agreement, help is certain when you call.
What is an emergency agreement?
An agreement you set up before anything happens — so you can be certain we take on the job when you call, around the clock, all year. Exactly what it covers is something we agree with you. Get in touch and we will walk you through it.
What does emergency help cost?
The scope depends on the situation. We agree the frame on the first call, before work begins — no surprises.
Should we power off the affected machines?
No — do not cut the power. Isolate the machines from the network instead, preserve logs and evidence, and call us. See the advice above.
The agreement has to be in place before the phone rings.
We go through your environment, contact routes and escalation framework in advance — so the first call is about your incident, not about setting up a customer.
Ask about an emergency agreement